Refund policy
Return & Exchange Policy
At EVOVAL, we are committed to delivering high-quality products. If you receive a product that is damaged, defective, leaking, or different from what you ordered, we're here to help.
Return & Exchange Eligibility
We offer a 7-day return or exchange policy from the date of delivery.
Returns or exchanges are only accepted in the following cases:
- Product received is damaged during transit.
- Product is defective or has a manufacturing defect.
- Product is leaking upon delivery.
- You received the wrong product.
Returns or exchanges for reasons such as change of mind, dislike of the product, color preference, incorrect size selection, or accidental orders are not accepted.
Proof Required
To process your request, you must provide:
- Clear unboxing video recorded from the moment the sealed package is opened without any cuts or edits.
- Clear photos showing the issue or defect.
- Your order number or proof of purchase.
Claims submitted without a valid unboxing video may not be eligible for return or exchange.
How to Request a Return or Exchange
Email us at support@evoval.com within 7 days of delivery with:
- Order Number
- Description of the issue
- Unboxing video
- Supporting photos
Our team will review your request and respond within 2–3 business days.
Return Shipping
If your request is approved, we will provide return instructions. Products sent back without prior approval will not be accepted.
Refunds
Once the returned item is received and inspected, we will notify you of the approval status.
If approved, the refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
For any questions, please contact us at support@evoval.com.